Oculus Reviews

I think along with many other oculus users the tracking has gone wrong on my headset and it can't find the floor any more. I have sent a couple of support tickets but no answer from them so now it's just so much plastic. Even the factory reset doesn't work so I have nowhere to go really. I would probably hold off on buying one of these and get one of the more premium brands in the first place where they give proper support and the product is designed for long term use. It's a pain as well because I have a number of Oculus games I can't use any more....total waste of money overall.

Oculus/meta/Facebook suspended my account because they thought that I was not “old enough”. They then threatened to permanently disable my account if I didn’t send them photos of my drivers license or passport. They can basically brick your Oculus anytime they want. I’m way past 40 and I don’t like having my stupid games held hostage just so that meta/oculus/Facebook can steal more information from me. Garbage company. I highly don’t recommend you sign up with or buy anything from them.

My son's left controller stopped working. It was his fault he bashed them together during a rather lively game of gorilla tag. We ordered a new one through the official website, delivery date 10/5/23. All good. Or so I thought. Within 5 minutes of the transaction I received an email telling me the transaction had been cancelled. Problem is they already took the £69.99 payment from my bank. The company is now telling me the amount taken is £0.00 and even after sending them screenshots and transaction I.D they are going in circles with different staff emailing me excuse after excuse. One tells me no money has been paid the next is admitting a fault on their end and asking for more proof before they refund. I will be contacting my bank this afternoon once back in the UK and reporting it as fraud. I will get my money back but I will most certainly not be using this company again. I will buy a second hand controller from our local Games centre and once the headset dies I will buy my son any other gaming console he likes but not the oculus. No way. Absolute garbage of a company who obviously insists their employees pass a test to work there which proves their incompetence before they are hired. Fuming.

Absolute piece of 💩. Right controller stopped working and they refuse to replace unless you send to a friend in America whom can then recieve replacement for you and send back to you because apparently sending to them direct in the uk for them to then send to America is too much confusion. As a buyer it is not our responsibility of where the seller purchased the goods from so this should not even be an issue. What an absolute waste of £500+ never mind the extras on top

Ok, I'm going to be completely honest about this one, oculus friend requests suck. But don't have that fool you, because the oculus has some cool games on it too! A nice example of this could be echo vr or gorilla tag. Echo Vr is sports in vr while your in space with low gravity and rocket boosters. While echo has a more mature audience and people in voice chat gorilla tag is different. Maybe the most popular game on the oculus gorilla tag is filled with little kids on voice chat and teenagers. Another good game is Pavlov shack vr which is like valorant or csgo in vr. The oculus is a great piece of technology and worth investing in. Thank you for reading and make sure to like this post and others too!

If you're trying to get your VR fixed good luck. The people who work support for Meta are garbage and need to be fired or be properly trained. They ask you the same questions over and over again yet don't even help you in the end. I need my Quest 2 to be fixed due to having some battery related issues yet they won't let me request my VR be fixed even though on the website it said it could be returned. Horrible experience!

This question asks how this company could improve but I do not think it can. I do not think I have ever had a worse experience with a company than oculus. I do not even know where to begin. The products suck and barely work, the software runs worse than deleted apps, and the customer service is non-existent. I seriously cannot name a single good thing about Oculus/Meta.

Oculus is sh!t. Bought 2 devices. First one locked up on the boot screen and sent back which they never returned. Second device purchased was in the middle of a game of golf+ and the whole system crashes. Tracking was lost. Rebooted the device, nothing. Factory reset the device, no picture whatsoever. Blank screen. DO NOT PURCHASE. NEITHER DEVICE LASTED 4 MONTHS BEFORE HAVING SOFTWARE RUIN THE SYSTEM. forget customer support they are worse than a mobile phone insurance company.

The application acts like the only reason you have a computer is to use it with your VR headset. It's a whole 9GB, intrusive and has limited settings. It does what you need it to do, but it also does a whole lot of stuff you don't need it to do either. such as: -muting all audio, (presumably to stream audio to a headset that isn't supposed to be connected) -opening itself whenever you open almost ANY other application with no way to turn its automatic opening off - turning on vr gameplay as if you are playing with a vr when you're not (so you literally have to uninstall the app when not going to play a game with your vr) - can't be disabled in any way, shape or form besides uninstall

Headset won't link to computer properly, support team are unhelpful and completely useless! Passing me from one person to the next, none of which seemed to even know the day, let alone know how to fix there own connection issue!! I total waste of £400!!